Frequently Asked Questions

Where is Sienna Manchester located?

Sienna is a UK-owned boutique located on King Street, Manchester. Right in the heart of the city. Come visit us at our boutique, we’d be more than happy to welcome you. And right now, we’re running a summer discount campaign with everything at 50% off.

Is everything available online also sold in the Sienna boutique?

While most items online are also available in-store, some online exclusives may not be found at the boutique. If you're planning to visit us on King Street and have a specific item in mind, feel free to message us first . We’d be happy to check stock for you.

Can I track the shipment of my order?

Yes, you can track your Sienna order anytime by visiting the Track Order page on our website. Once your item has been shipped, you'll receive a tracking link via email so you can stay updated every step of the way.

How can I reach your customer support team?

You can reach Sienna Manchester’s customer support team at support@sienna-manchester.co.uk. We’re available Monday to Friday from 9AM to 6PM, and Saturday from 9AM to 2PM. We aim to respond to all inquiries within 24 hours.

How long does shipping take with Sienna Manchester?

Most orders are delivered within 5 to 10 business days. We ship directly from our trusted partner warehouse to ensure both speed and quality. Once your Sienna package is on its way, you’ll receive tracking details via email.

Can I return or exchange an item?

Yes. At Sienna, we offer easy returns and exchanges within 30 days of delivery. Items must be unused and in original condition. To start a return, simply visit the Returns page or contact our support team.